15 minutes before closing time, on our way out, after making our payment, the waitress - Valerie - asked us if the service was good. We said yes, absolutely. My partner asked if there was a problem & she actually complained to our faces about the tip. It wasn't 15%, but it was decent. There were even a few issues like:1) Upon making reservations we asked to have a booth, when we got there we were given a tiny table for two. One of the round booths became available 5 minutes later, we had to ask to switch seats. When we did, we had no help from our waitress to move our stuff (wine, water glasses, olives, ect.)2) Before going we looked at the menu on their website, I had picked something out that I wanted to order - the Macaroni & Cheese with Scallops and Bacon. Once we got there, this one meal was not available so I had to choose something else. If you have a website, you need to keep it updated.What bothered us the MOST was that it was evident that she was trying to profit from a slow night. They are open from 5pm-10pm, we were there from 8:00pm-9:45pm and there were maybe 4 other couples that we saw eating, so it wasn't busy, which means low tips. This is NO WAY to treat customers. It was a total buzz kill. We will call the Manager to confirm what this waitress told us: that she is *obliged* - by management - to pay the difference out of her pocket if she didn't receive a minimum of 15% after each shift. Anything less than 15% = bad service; that's ridiculous & everyone knows that's not necessarily true.Other than this, the food was fantastic, but unfortunately we likely will not return again.
Great service and amazing chef. I am very fond of their pasta sauces and their delicious pizza crust. The ambiance is relaxing whether for a family supper or a romantic dinner.
Good reception, we were a group 18 and got good service, tho the restaurant is small and the parking is smaller than your own driveway, the staff is really nice and the ambiance was good.
Delicious, awesome service and staff, a must
Great food served by a wonderful staff in a beautifully designed environment. The restaurant interior itself is a sumptuous meal for the eyes!!
Restaurant La Focaccia is a Canadian Restaurant based in Saint-Jérôme, Quebec. Restaurant La Focaccia is located at 2210 Boulevard du Curé-Labelle, Saint-Jérôme, QC J7Y 1T3, Canada.
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